Does a Small Business Really Need IT Support?

Does a small business really need IT support? They might.
Photo by CC user Marko Puusaar on Wikimedia Commons

If you are running a small home business, the chances are you still have an accountant. Most new entrepreneurs realise quite quickly that keeping their accounts and filling out there tax return accurately is not as easy as it seems on paper. Many try to manage in the first year, by which point they see the wisdom of hiring a professional to take care of this aspect of their business. Does a small business really need IT support? In many instances, they could badly use the assistance of third-party tech specialists.

IT support firms do offer packages that are suitable for SMEs

Yet when it comes to IT support, most small business owners never give it a second thought. Unfortunately, it takes a disaster to make most of them see things in a different light. Many entrepreneurs struggle on looking after all of their technology themselves.

This is partly because they do not realise that they can actually get help, for a low cost. Many business owners wrongly assume that because they only have a small network that IT support firms will not be interested in supporting them.

In the past, this would have been true. However, these days it is easy for a small business owner to find IT support in Leeds, and other large cities.

The IT support industry woke up many years ago to the fact that by focusing only on big companies they were ignoring a huge potential market. In the UK, a phenomenal 99.3% of private companies are classified as small or medium sized enterprises (SMEs), employing between 1 and 49 people. As a result, a lot of IT support firms now target small businesses, and tailor their service and prices to meet their needs.

Why you need IT support

Letting someone else look after your IT needs brings many benefits to a business. Top of the list is improved security.

By keeping your hardware and software up to date, and following proper protocols you can keep your data and that of your customers safer. A good IT support package will include regular updates, and help with setting up robust and safe protocols for your network and equipment.

There is a tendency for small business owners to believe that a cyber attack could never happen to them. Sadly, these attacks are becoming more common, and shockingly some firms never recover after an attack. There are profitable businesses out there that are folding following data attacks. You can read more about the level of the problem, and the terrible affect being hacked has on a small company on this page.

More time for you to invest in your business

Letting someone else take care of your IT needs can really free up time. There is no longer a need to take the morning out, to set up your new laptop, or update your kit. Someone else can take care of all of that for you, leaving you free to focus on growing your business, and serving your customers.

Help when things go wrong

The other great thing is that you can get expert help when things go wrong. There is no longer any need to spend hours digging around the internet trying to work out what is wrong with your system.

You just have to pick up the phone and talk to an expert who will know immediately what the issue is, and how to fix it first time. This allows you to get back to doing what you need to serve your customers, as soon as possible.

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