Sales and Service: August 2007 Archives

GetAHelpdesk.com is an Online HelpDesk for Customer Support Service. They have a free option, which allows you up to 10 support tickets a month.

Here's how it works

After setting up your account, you'll be able to put an online support button on your site. Your customers click the button and then open support tickets. This is all done online so there is no emailing required.

The button at left shows what your customers see on your site (note: this is a sample button only).

The first time customers click the button, they are taken to a simple registration page. On subsequent visits they just log in, choose your website name from a drop-down list and then type their question to you.

Why would you want a Helpdesk system?

Not only does a Helpdesk system help you track customer enquiries all in one place, it solves the problem of emails getting blocked by filters. With a system like GetAHelpdesk.com there is no longer a need for customer support email communication, although you can still include email as an additional option.

If your website is big you can upgrade to one of the paid service plans, which range from $19.95 to 59.95 a month, depending on the number of support tickets you have.