Comments on: Dealing With Customer Complaints http://www.homebusinesswiz.com/2007/07/dealing-with-customer-complaints.html Your guide to work at home success Fri, 16 Jul 2010 06:36:15 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Barbra Sundquist http://www.homebusinesswiz.com/2007/07/dealing-with-customer-complaints.html/comment-page-1#comment-196 Barbra Sundquist Wed, 08 Aug 2007 10:36:19 +0000 http://homebusinesswiz.com/?p=168#comment-196 Thank you Robyn. I like the way you expressed that: "putting one's emotional attachment to the side when comments breach one's own pride in their level of service". That's exactly what it felt like. Good to have a chuckle, too. Thank you Robyn. I like the way you expressed that: “putting one’s emotional attachment to the side when comments breach one’s own pride in their level of service”. That’s exactly what it felt like. Good to have a chuckle, too.

]]> By: Robyn McKenzie http://www.homebusinesswiz.com/2007/07/dealing-with-customer-complaints.html/comment-page-1#comment-195 Robyn McKenzie Mon, 06 Aug 2007 13:43:58 +0000 http://homebusinesswiz.com/?p=168#comment-195 This really makes me chuckle. First of all, knowing the author, Barbra, I find it hard for me to picture her as "mean intolerant b*tch". It takes a certain amount of deep breathing and putting one's emotional attachment to the side when comments breach one's own pride in their level of service. At least you were able to deflect an immediate response which is impossible on customer service call centers. No wonder they have such a high turnover! What I like about your reply is that you are gentle yet your message is complete with a firm finesse that addresses the confusion with clarity and no blame. Thanks Barbra This really makes me chuckle. First of all, knowing the author, Barbra, I find it hard for me to picture her as “mean intolerant b*tch”.
It takes a certain amount of deep breathing and putting one’s emotional attachment to the side when comments breach one’s own pride in their level of service. At least you were able to deflect an immediate response which is impossible on customer service call centers. No wonder they have such a high turnover!
What I like about your reply is that you are gentle yet your message is complete with a firm finesse that addresses the confusion with clarity and no blame.
Thanks Barbra

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